Next Step Care Provider Support

Help with the NStepCare Provider app. Using the patient app? Go to Patient support.

Contact support

Open Settings → Contact us, or email support@nstepcare.com. Describe the problem and include any error message. If you email us directly, include your device model, iOS version, and app version. Do not send patient names or health details by email.

How do I access my account?

Open the Provider app and select “Create account” or “Log in.” New users must confirm their email address and complete their profile. If your workspace is not ready, return later and tap “Check status.” Contact support if you cannot continue.

How do I connect a patient?

Open Patients and tap the add-person icon in the top right. Show the QR code to the patient, or tap “Share” to send the invitation link. The patient must finish the connection in the NStepCare patient app. Pull down on Patients to refresh the list.