Next Step Care Patient Support

Help with the Next Step Care patient app. Using the Provider app? Go to Provider support.

Contact support

Open Profile → Contact us, or email support@nstepcare.com. Describe the problem and include any error message. If you email us directly, include your device model, iOS version, and app version. Do not send health details by email.

How do I get started?

Download Next Step Care from the App Store. Ask your healthcare provider for an invitation QR code or provider ID. In the app, select “Scan QR code” or “Enter provider ID manually.” Follow the steps to enter your full name and date of birth. If the code or ID does not work, ask your provider to check the invitation.

What if the app crashes?

Open Next Step Care in the App Store and tap “Update” if it is available. Restart your device. If the problem continues, contact support before you reinstall the app.

What if notifications do not work?

Open Profile → Notifications. Allow notifications when asked, or enable them in your device settings. If the problem continues, contact support.

How can I delete my account?

Open Profile → Delete account. Your personal account data will be removed from our servers. Certain medical records may be retained as required by regulations. Contact your clinician if you have questions about those records.